Helpline The Kent Dementia Helpline is a confidential freephone service for people with dementia, their carers, families and friends. Between 9am-5pm Monday – Friday, we offer help & support, or discuss any concerns that callers may have. We can send out literature, can source information, make calls on their behalf and call back with the information requested. Outside of these hours we are there to listen and offer emotional support. We understand the difficulties that people may be experiencing and never judge. During this time the service is anonymous and confidential.